Operations Manager - Washington, D. C.

Job description:

    • Managing and leading a team ranging from 4 to 20 Operations Specialists
    • Triage data, customer service complaints, and supply/demand into efficient routes and dispatch actions to be performed by field specialists
    • Coordinating the staff schedule
    • Analyze and look at data to identify trends and performance improvement opportunities
    • Train, measure, and correct the daily performance of operations specialists
    • Manage a fleet of rebalancing vans
    • Watch over local warehouse & inventory
    • Troubleshoot, and fix potential bike issues, or raise issues when necessary
    • Communicate the status of local operations to headquarters


    • 2+ years of operations management experience
    • Ability to navigate ambiguity and be comfortable with fast moving change
    • Leadership - A natural leader who always strives for excellence, calling out the little details when things aren t executed correctly
    • MUST be able to work long hours
    • MUST be comfortable with in an exceedingly fast paced environment
    • Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on
    • Multi-tasking skills - Juggling between customer service inquiry or supplying bikes to an event, you re on it
    • Excellent people skills - you can work as intermediary between various groups of people
    • Analytical mindset - You use data to understand rider behavior and accurately deploy bikes to serve user needs. You constantly test the limit of each assumption we know about operations, and optimize workflows with concrete data evidence
    • Pure hustle - Being at a startup company means not everything will go according to plan. You should be a high-energy person who is not afraid of going out into the field, willing to pull the long hours when needed
    • Able to work nights and weekends

What We Offer

    • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
    • A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018
    • Growth opportunity - Nationally and Internationally
    • Scale with a rapidly growing organization, with tons of opportunity for growth
    • Play a role in the transformation of urban mobility and sustainability
    • Work with a team of fun and motivated individuals
    • Competitive salary and benefits
We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer.

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