Customer Service Rep

As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process.

Profile Summary

We are searching for multiple Customer Service Representatives to work in Voya's Employee Benefits Compass Products Call Center in Downtown Minneapolis.

Profile Description

  • Handles incoming calls from customers regarding Employee Benefits. Provides information to customers about various features of specific plans. Mails literature as requested. Escalates more complex questions.
  • Records and verifies transactions requested by customer and either processes requests or forwards to appropriate parties for processing
  • Captures caller information on customer management system. May be asked to follow up with customer to ensure service issue has been resolved
  • Fields questions about new product and services implementation
  • Contributes to process improvement
  • Other duties as assigned.

Knowledge & Experience

  • BA/BS preferred but not required
  • 1+ years customer service experience
  • Bi-Lingual (English/Spanish) is a plus
  • Willingness and ability to learn about Voya's Employee Benefits products
  • Strong verbal and written communication skills


Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about .

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.