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Customer Technical Leader

Western Digital
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ESSENTIAL DUTIES AND
RESPONSIBILITIES:

  • Develop Account Technical
    Strategy coordinating with the account team leadership
  • Work across all customer
    segments to identify technology engagement opportunities and develop a
    constant pipeline of qualification slots for the entire WDC portfolio
  • Work with customer
    architects and engineers to identify emerging initiatives and opportunities
    to leverage / expand the WDC Portfolio within the accounts
  • Collect cross-portfolio
    customer trends, concerns, strategies and misalignments, coalesce across
    all customers/segments and deliver key points to the respective BUs
    (Devices, Systems, Consumer, etc.)
  • Organize and lead
    Cross-Functional / Cross-BU technical discussions with the customer for
    special topics and deep-dives
  • Align with corporate and
    BU narratives, and reinforce those key messages and positions at the
    customer
  • Have an ongoing working knowledge
    of WDC s key technologies and products
  • Support the customer
    playbook process with content, analysis and recommendations, where
    applicable
  • Identify and organize
    customer opportunities to demonstrate new WDC technologies or concept
    prototypes from the WDC pipeline
  • Build, maintain and grow
    technology and portfolio-based relationships key accounts
  • Become the recognized
    "go-to" contact for WDC customers for all things technical
  • Building a foundation for
    the Strategic Technology Engagements with the customers
  • Provide quarterly updates
    on customer trends, concerns, strategies and misalignments
  • Provide roll-up of
    customer technical engagements
  • Understand customer s
    engineering and technology-oriented organizations
  • Develop a pipeline of
    qualification slots for all of WDC s portfolio
  • Develop relationships and
    identify opportunities for WDC to demonstrate or discuss new product and
    technology concepts
QUALIFICATIONS
  • 5+ years experience in
    customer-facing roles
  • 10+ years experience in
    engineering development, customer technical support or other related areas
  • Experience with data
    storage a plus, networking, datacenter operations, systems integration or
    also acceptable
  • Minimum BS in engineering
    (EE, ME, CE) or Computer Science; Suitable job experience may be
    considered as an option
  • Good communications skills
    are a must; excellent written, presentation, speaking skills required.
  • Good organization and
    analytical skills required
  • Ability to quickly
    understand technical problems and opportunities and to articulate option
    and implications is key to success
  • Good interpersonal skills
    are required to be able to quickly establish relationships and to
    navigate/manage difficult situations
  • Proximity to customer or
    ability to relocate to customer location a plus; Flexibility to travel is
    required


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